http://www.mrpcquickfix.co.uk/index.php/ebt_pembs en gareth@mrpcfixit.com Copyright 2008 21-10-2008T09:30:00+00:00 http://www.mrpcquickfix.co.uk/index.php/unique_web/welcome_2_ebt Online Computer Support Services . 21-10-2008T09:30:00+00:00 http://www.mrpcquickfix.co.uk/index.php/unique_web/mr_fixit_support_services Mr Fixit Support Services Purchasing Support How are we different? : We don't sell hardware or software we provide advice on what you should be buying. Why is this benefitial to you? : Our advice is arbortory and founded on years of experience. Why listen to a sales professional when you realy need to listen to an IT specialist.  Our motivation is to ensure you achive VFM (value for money) not meeting sales quoters or achiving commision targets. How does it work? : We will assess your requirements and advise you on the best solution for you. Not just what we have in stock and makes us the biggest proffit. Once assessed we will source the best solution/supplier for your specific requirements. We can even order the solutionand manage the delivery and intallation on your behalf. How do we survive? : Simple we charge a nominal fee for our advice (starting as low as £25.00). We then offer ongoing support services to allow you to maximise your computing experience. Life Cycle/Ongoing Support How are we different? : We have the ability to access your PC Remotley and Securely so as long as your PC will start/boot up we are able to solve most problems with minimum fuss and disruption. Why is this benefitial to you? : Minimal cost of maintenance, speedy solution solving, minimum disruption  and your own computer expert to help you solve your problems. How does it work? : Once you contact us we will (assess your computers capabilities) then send you an e-mail with simple instructions. You will down load a small piece of software and install it, we then have access to your machine you can sit back and watch us solve your problem. How do we survive? : Simple we charge a nominal fee for our support (starting as low as £20.00). You can even pre book/order your support requirement to keep your yearly support costs down to the minimum. 21-10-2008T09:00:23+00:00 http://www.mrpcquickfix.co.uk/index.php/unique_web/why_mr_pc_quickfix Why Mr PC QuickFix? With superior service, top-rated technicians, and support for over 370 applications, technologies and devices, we offer the safest, easiest way to get technical support right over the internet. Get help now, or schedule service to fit your busy lifestyle. With Why Mr PC QuickFix, you can: Use live chat to connect to our friendly team and diagnose your problem Take a quick online tour to see how it all works View testimonials to see what other customers have to say about Mr PC Fixit Let our certified remote technicians set up and configure your small electronics and mobile devices. 21-10-2008T08:30:23+00:00 http://www.mrpcquickfix.co.uk/index.php/unique_web/services_for_your_technology Services for your technology Let our certified remote technicians set up and configure your small electronics and mobile devices. Our most popular options include: Digital Camera Setup Digital Video Camera Setup MP3 Player Setup Peripherals/Device Setup Wireless Network Setup XBox & Router Setup Media Centre Configuration 21-10-2008T08:00:00+00:00 http://www.mrpcquickfix.co.uk/index.php/unique_web/services_for_your_pc Services for your PC The industry's top-rated techs are here to keep your PC running at peak performance. Here are just a few of our PC and computer services: PC Diagnostics PC Optimization PC SmartPlan Subscription PC Tune-up Spyware & Virus Removal Wireless Network Setup 21-10-2008T07:30:23+00:00 http://www.mrpcquickfix.co.uk/index.php/unique_web/get_help_diagnosing_the_problem Get help diagnosing the problem From digital cameras, iPods and other MP3 players to PCs, networks, mobile devices, and more, we provide safe, reliable support right over the internet. Our certified technicians are here to offer advice, installation, training and technical support whenever and wherever you need it. 21-10-2008T07:00:23+00:00 http://www.mrpcquickfix.co.uk/index.php/unique_web/book_my_free_pc_assessment Book My Free PC Assessment. Living in Pembrokeshire? As we are based in Tenby we are offering a FREE PC Assessment to our local community. Sit back and let us assess your computer we will provide you with a report on its performance. We will also suggest any tweaks that Mr PC QuickFix feels would be beneficial to its well beeing. The service is FREE and should take 30 mins to complete. Book your Mr PC QuickFix Assessment below. 21-10-2008T06:30:23+00:00 http://www.mrpcquickfix.co.uk/index.php/unique_web/free_consultation Free Consultation Start Your Free Consultation You have two ways to activate your free consultation. 1. Give us a call at 1-888-PLUMHELP (888.758.6435). 2. Chat with us online! To get started, simply fill out the form you see below, and then select a chat option. Here's a summary of your choices: Start Chat & PC Analysis (Preferred Option!) We use state-of-the-art technology to diagnose your PC! Once you download the secure tool, a certified technician can "take a look under the hood" while you chat with them. Start Chat without Analysis Discuss your PC or technology situation with a certified technician and learn your options. 21-10-2008T06:00:23+00:00 http://www.mrpcquickfix.co.uk/index.php/unique_web/smartminutes SmartMinutes With SmartMinutes you can pay-as-you-go for any type of PC, network or personal electronics support. We can help with MP3 players, a wireless network, PDAs, digital cameras and other technology - right through the Internet! Quickly get help with spyware problems, error messages, a slow computer, security risks or email problems! Simply select SmartMinutes as your service choice when registering. 15 SmartMinutes - £25.00 60 SmartMinutes - £90.00 180 SmartMinutes - £255.00 300 SmartMinutes - £405.00 Minimum 15 minute support increments.  We'll save unused minutes in your account. 21-10-2008T05:30:23+00:00 http://www.mrpcquickfix.co.uk/index.php/unique_web/support_services Support Services EBT offer on and off-site Support Services providing Computer and Network support for Business and Home users. We specialise in specifying custom-built new PCs, computer repairs, upgrades, data recovery, hardware and software installations, system configuration, optimization, integration and networking. Our team consits of experienced service engineers, Microsoft Certified Professionals (MCPs), Microsoft Certified System Engineers (MCSEs), Cisco Certified Network Associates (CCNAs) and A+ certified computer technicians dedicated to providing a fast, professional and superior service, combined with a friendly customer support. Service Remote Desktop support normally available on same day. CERTIFIED industry engineers experienced in computing and networking. Support services for businesses, home workers and private individuals. Maintenance contracts and IT Care Packages available. Home or Business : Remote/Onsite visits for all areas in Pembrokeshire. We provide a broad scope of services and expert knowledge in many areas. Support Advice and specification of hardware/software requirements. Advice and instructions on the installation and configuration of new hardware/software. Recommendations on the most current drivers for the customer's hardware. Fixing problems related to system and applications error messages. Remote diagnostics of malfunctions with computer hardware components. Fixing problems related to malfunctions of Microsoft® Windows® Operating Systems family components and software applications. Performance optimization, recommendations on upgrades/updates, system failure, functional disorder of the basic components both hardware and software. Troubleshoot Local Area Net Working and ADSL configuration and connectivity. Expertise Operating Systems     Software Mcrosoft® DOS & Windows® 3.x Family Microsoft® Windows® 95 OSR 2 Microsoft® Windows® 98 Sec Edition Microsoft® Windows® Mil Edition Microsoft® Windows® NT Workstation Microsoft® Windows® 2000 Pro Microsoft® Windows® XP Home Edition Microsoft® Windows® XP Pro Edition Microsoft® Windows® Vista (All Flavours) Microsoft® Windows® CE* Hardware Supported System Units (PC's)  : Sound Cards Video Cards : Accelerators : Modems Network Adapters : Storage Media CD/DVD Drives : CD/DVD ReWritables PC Cards / PCMCIA : SCSI Devices USB Devices : Real Media Player Roxio CD-Burning Products   Microsoft® Internet Explorer Netscape Navigator Netscape Communicator Microsoft® Office Products Microsoft® Outlook Express Microsoft® Outlook® Microsoft® Exchange® Microsoft® Word Microsoft® Excel Microsoft® PowerPoint® Microsoft® Access Microsoft® FrontPage® Microsoft® Publisher Microsoft® Visio® Microsoft® Works Microsoft® NetMeeting Microsoft® Media Player Other Software Supported     McAfee AntiVirus, Symantec WinFax Products, Symantec pcAnywhere, Norton System Works, Norton AntiVirus, WinFax Pro, Lotus Suite, Lotus Ami Pro, Winzip Applications, ACT! , Goldmine, Adobe Acrobat, Adobe Photoshop, Adobe Illustrator, Corel Office, Corel Gallery, Corel WordPerfect, ClarisWorks, PrintShop, Adaptec Toast, Adaptec EZCD Creator, Nero BurningROM, ITunes Don't see it here no worry just give us a ring !! 21-10-2008T00:30:23+00:00 http://www.mrpcquickfix.co.uk/index.php/unique_web/the_session The Session When you buy a PC, chances are darn good that the service package will be neither very convenient nor inexpensive. Most in-home or in-office service plans amount to little more than a local repair shop guy traipsing through your front door on a first-available basis. Even carting the computer to an in-store service center does not guarantee fast or efficient service. So when Mr PC QuickFix Online PC Services offered me an opportunity to try our their remote repair program, I sheepishly accepted. Working from a very active home office, I break out in a sweat at the slightest sign of distress from my bank of desktop and laptop computers. Each one runs dedicated tasks. At least one machine serves as a backup for one of the other Windows Rackspace is the expert when it comes to delivering Windows and Linux hosting solutions. Click here to learn more. and Linux computers. But having any of my computers come offline only increases the likelihood that some unforeseen intrusion will take them all down. So I regarded this chance to test a remote repair service with both enthusiasm and trepidation. Could I really trust some stranger sitting at a computer console in Tenby, Dyfed, to wander around one of my hard drives? I am no stranger to maintaining my own computers and using remote access. So I selected my no-name desktop -- often the first point of entry to programs I download and test -- as the patient and scheduled a diagnostic health check. The Rundown Mr PC QuickFix offers a premium remote PC and technology repair service for the home, home office and small office. The company offers several dozen repair options and configurations for help with desktops, laptops and peripherals. The computer experts are Microsapplication trainers, Microsoft product specialists, A+/MCP/MCSE certified professionals, network administrators and HTML developers. Every technician is pre-qualified, has more than three years of help desk environment experience and completes a two-week training course on service delivery and the virtual interface, according to the company. On average, the fees Mr PC QuickFix charges are less costly than those at repair shops and other service plans I've used over the years. For example, a diagnostics session costs US$29.95. Removing spyware and virus infections costs $99.95. A PC tune-up runs $129.95. For an annual subscription to the Mr PC Fixit SmartPlan Subscription, you get unlimited online computer support. and a complete software security suite for your PC. Of course, you pay £50.00 for a one-time setup fee that includes the first month free. A home PC user can select the Protect & Assist Subscription of £10.00 per month. Ordering Help The log-on procedure was quick and simple. After I logged onto a Citrix home page and clicked the Get Started button, I was presented with a screen requiring my basic personal details and the nature of the computer help I wanted. A drop-down menu listed all of the available services and their costs. One more click presented a scheduling page already adjusted to the service request I was making. I could choose the date and available times for the service to be performed. I was impressed at the flexibility and the ability to put me in charge of the scheduling. I decided to have a PC tune-up performed. I initiated the service request at 1:15 p.m. on a Monday and wanted the job to begin at 2 p.m. the same day. But the next available time slot that day was 3 p.m. -- still not a bad wait if my repair need was urgent. Where else could I get such quick help? The Hook-Up The service session began with a call to my designated phone number at precisely 3 P.M. My personal service technician, asked me a few questions to confirm the symptoms. In my case, I replied that I thought the computer had slowed down and wanted to return it to its earlier performance level. My technician was pleasant and friendly throughout the repair session, directed me to enter the Mr PC QuickFix Web site and enter a special service code he dictated. That established a 128-bit SSL (secure sockets layer) encryption connection through which he uploaded a diagnostic application to my computer's hard drive. I had a choice to make. I could stay on the phone and talk to him while he worked on my computer, or I could hang up and wait for him to call me back when the session was completed. I am the kind of guy who likes to hang around my auto mechanic and pester him with questions while he works on my car. So I gave him the same treatment. Visibility Counts Everything the technician did remotely I watched on my computer screen. No stranger to diagnostic tools, I followed his actions with approval -- mostly, that is. Every now and then he checked a program or service for deletion to which I said no. The technician ran what amounted to a series of standard tools that looked at control panel settings, startup routines, program files and performance benchmarks. Included in the technician's bag of tools was the Hijack This malware scanner. Since my computer had nothing wrong with it, the tune-up services merely performed remotely the same tasks that I run on the equipment periodically. I have numerous specialty applications installed on my computers to add features not normally active on non-work computers. The diagnostic scans listed these very programs as possible intrusions, such as plug-ins to my e-mail Learn how you can enhance your email marketing program today. Had I not remained on the phone line during the health check-up, He may have removed them. He noted that these specialty programs no doubt hogged some of the system resources and might be causing slower performance. However, since I had used the slow-down as my reason for the check-up, I already knew the computer was running at near-peak performance. The Results After some 45 minutes, the technician had identified two questionable files but little else. He removed several older versions of Java Latest News about Java runtime installations that were adding to the hard drive and startup clutter. Normally, Java should remove these earlier versions when it completes an upgrade. From a healthy PC standpoint, He found very little to "fix." The hard drive was not overly fragmented. Some minor clutter in the Internet cache was evident. Hei did remove an installation of Pit Stop diagnostics module and an installation of SpyBot. I didn't object because I was intending to install the newest versions of both anti-malware scanners anyway. But I thought it interesting that the technician removed legitimate programs from other malware detection vendors. Final Observations All the tasks the technician performed in giving my computer a tune-up were standard maintenance operations. In fact, several of the tools remotely activated on my computer are part of the Windows operating system for system maintenance. However, uninformed home users and harried business users not familiar with routine computer maintenance would be well served by Mr PC QuickFixs's diagnostic service. Anyone with a real computer problem would stand an excellent chance of getting satisfaction. I was won me over on two counts. The first thing he did was set a system restore point. That reassured me of his competence. The second winning factor was his assessment that the PC was obviously well maintained. Bogus added service pitches never entered the conversation. All things considered, I would not hesitate to revisit Mr PC QuickFix if a malfunction befell my computers. The bulk of service offerings is for the Windows platform. Linux service is available for some but not all conditions. No remote service for Macs is yet available. Mr PC QuickFix can fix 374 software and 17 hardware platforms. That's a substantial service help line for remote repair assistance around the clock with little or no waiting for a solution. 10-10-2008T09:56:23+00:00 http://www.mrpcquickfix.co.uk/index.php/unique_web/privacy_policy Mr PC Quickfix Privacy Policy NO MATERIAL WITHIN THIS SITE MAY BE COPIED, IN ANY FORM, FOR PUBLIC, PRIVATE, OR COMMERCIAL USE. Our Commitment To Privacy Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested. The Information We Collect: This notice applies to all information collected or submitted on the Mr PC Quickfix web site. On some pages, you can order products and services, make requests, and register to receive materials. The types of personal information collected at these pages are: Name Address Email address Phone number Credit/Debit Card Information On some pages, you can submit information about other people. For example, if you order a gift certificate online and want it sent directly to the recipient, you will need to submit the recipient's address and/or email address. In this circumstance, the types of personal information collected are: Name Address Phone Number Email address The Way We Use Information: We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to deliver service and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We offer gift certificates by which you can personalize for another person. Information you provide to us to order a gift certificate is only used for that purpose, and it is only disclosed to the person receiving the gift. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. You can register with our web site if you would like to receive our TechTips newsletter and join our Mr PC Quickfix Rewards Program as well as updates on our new products and services. Information you submit on our web site will not be used for this purpose unless you fill out the registration form. We use non-identifying and aggregate information to better design our web site and to improve our service. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses. Our Commitment To Data Security To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Our Commitment To Children's Privacy: Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our web site from those we actually know are under 13, and no part of our web site is structured to attract anyone under 13. How You Can Access Or Correct Your Information You can access all your personally identifiable information that we collect online and maintain by contacting us via email at help@Mr PC Quickfix.com. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections. How To Contact Us Should you have other questions or concerns about our privacy policies, please send us an email at help@Mr PC Quickfix.com. Mr PC QF Privacy 22-09-2008T08:32:23+00:00 http://www.mrpcquickfix.co.uk/index.php/unique_web/rewards_program Mr PC QuickFix Rewards Program How it works Simply tell your friends, colleagues or customers about MR PC Fixit Online PC Services and earn cash or online support minutes for each new qualified customer. We will provide you with a custom link (url) for use in email messages or added to a web site to easily track referred customers. Tracking The Mr PC Fixit Rewards Program is managed using a combination of online tools and processes to track your referrals. We will use your unique url to track your referrals and issue either a monthly payout of cash or addition of remote minutes to your account. Customer information will not be shared in order to adhere to our strict privacy policy. Qualified Customers A qualified customer is considered a new customer and not an existing Mr PC Fixit customer. Further, a qualified customer is a customer who purchases computer support services from Mr PC Fixit . Your account will be credited when your referral completes his/her first service with MR PC Fixit. Payment Method (Cash/Remote Minutes) Cash: you will earn £5 per new qualified customer. You may request a payout no more than one (1) time per month. All payouts will be automatically processed and mailed on the first day of the month. Remote Minutes: you will earn fifteen (15) remote support minutes per new qualified customer. Minutes will be applied to your account on the first day of the month. Remote minutes are not redeemable for cash. You may change your payment option at any time. Changes to your payment option will be recorded on the 1st of following month only. Your existing payment option will remain in effect until that time. Restrictions Mr PC Fixit  will cancel your participation in the My Rewards program if we determine you are participating in any of the following activities: using or infringing on a trademark name promoting or participating in unlawful activities spam or otherwise sending unsolicited email your business or hobbies contain threatening, defamatory, fraudulent, obscene or harassing content Limits Mr PC Fixit services are currently available throughout the UK Only. Mr PC Fixit reserves the right to terminate any My Rewards member agreement at any time for any reason. Mr PC QF Rewards 22-09-2008T08:24:24+00:00 http://www.mrpcquickfix.co.uk/index.php/unique_web/mr_fixit_hot_spot_faqs Mr Fixit Hot Spot FAQs Common Questions If your question isn't answered here, please call free-hotspot.com at 00800 28 25 23 26 (where available). How will my business benefit from joining the free-hotspot.com Network? How can free-hotspot.com enable my business to generate a new revenue stream? Do I need to purchase any special equipment to become a free-hotspot.com Operator Partner? What sort of commitment is required when I sign up? What if I have technical problems with my FREE HotSpot? What if a customer has problems logging on? Will my location/venue qualify? How can I find out how much I have earned?   How will my business benefit from joining the free-hotspot.com Network? When you become a free-hotspot.com Operator Partner, your business benefits in several ways. First, the ability to market your establishment as a FREE HotSpot will attract more customers to your location, which will increase sales of products and services you already sell. Moreover, you will enjoy a new revenue stream from network advertising. How can free-hotspot.com enable my business to generate a new revenue stream? We share the revenues that are generated from the advertisements that we deliver across our network with our HotSpot Partners. Because advertisements are geographically specific and wireless user specific, we are able to attract both local and multi-national advertisers, typically at a premium rate. free-hotspot.com Operator Partners have the right to control ad type, frequency, and content served to their subscribers; therefore, even revenue generation is controlled directly by the Operator Partner – you will always have total control over the volume, type, frequency, and content of the ads served to your customers. Do I need to purchase any special equipment to become a free-hotspot.com Operator Partner? No. We give you the equipment, provide in-store promotional materials, list your location in our directory and all HotSpot directories and sell the available advertising. Operators are responsible for the cost of the actual Installation (through one of our local partners) and of course the cost of the monthly broadband connection. What sort of commitment is required when I sign up? Unlike many other HotSpot programs, we do not require a lengthy commitment to participate in out network. The initial term of our agreement with you will be 12 months, after which we can renew. Moreover, since we are a FREE HotSpot network, there are no volume commitments such as required by other wireless providers. Your FREE HotSpot will never cost you anything – regardless of how many people use the service. What if I have technical problems with my FREE HotSpot? Our trained installation partners will make sure that your HotSpot is up and running at all times. These local contacts not only perform the installation; they also provide maintenance, upgrade and repair services. What if a customer has problems logging on? Remember, our goal is to make running a FREE HotSpot as easy as possible! That’s why we have trained technical support personnel available both online and by phone. You will never have to spend time troubleshooting technical problems with your customers. Simply give them the number for our Help Desk, and we’ll take care of it. Will my location/venue qualify? Before entering into a partnership arrangement, we assess the potential FREE HotSpot venue with the assistance of our local Installation Partner and its customer base. We determine if the partnership will be technologically feasible and profitable for the both of us. The large majority of applicants that we evaluate will qualify for partnership and, as a general rule, can expect to generate a moderate profit early in the relationship. How can I find out how much I have earned? As a free-hotspot.com Operator Partner, you will have access to our Partner Area where you can log in for real-time, 24/7 reporting on ad campaigns that have been run on your network. We distribute payments on a monthly basis, along with a monthly revenue summary to each of our Operator Partners. 11-09-2008T14:19:24+00:00 http://www.mrpcquickfix.co.uk/index.php/unique_web/site_map Site Map Generic PC Product Services {exp:weblog:entries weblog="ebt_pembs" orderby="date" sort="asc" status="open" dynamic="off"} {content_four} {/exp:weblog:entries} {exp:weblog:entries weblog="ebt_pembs" orderby="date" sort="asc" status="PCProduct" dynamic="off"} {content_four} {/exp:weblog:entries} Knowlege Base    {exp:weblog:entries weblog="ebt_pembs" orderby="date" sort="asc" status="Blog" dynamic="off"} {content_four} {/exp:weblog:entries}   Mr PC QF Site Map 11-09-2008T14:19:23+00:00 http://www.mrpcquickfix.co.uk/index.php/unique_web/what What At PlumChoice, our certified technicians are able to support a wide range of hardware, software, peripherals and mobile devices. No matter what your issue, we have an expert that can diagnose, repair or upgrade it. Or, we can simply demonstrate how to use the latest tech gadget. HARDWARE Laptop & Desktop PCs We can support a variety of desktop PCs and laptops including (but not limited to!) IBM, Dell, Gateway, Toshiba, Compaq, Hewlett-Packard, eMachines and Sony. If your PC or laptop is more than 5 years old, we encourage you to call first to report your issues. CD-ROM/DVD Players We support all software-related issues for CD-ROM/DVD players (internal and external). If your issue is related to a hardware failure we can dispatch a certified technician to your home or office for repair or replacement. SOFTWARE Operating Systems Windows 98, 98SE, ME, XP, CE, Media Center, 2000, 2003, Pocket PC, and Palm OS. We can provided troubleshooting, upgrades, installation, back-up, usage and navigation , networking and security. Home & Office Software Support We offer extensive support for a variety of home, home office and small office software, including; Microsoft Office Applications Word Processors Spreadsheets Presentation Relational Databases Internet Browsers Contact Management Email Clients Personal Information Managers Desktop Publishing Remote Access Software Financial & Tax Software Anti-Virus Anti-Spyware CD/DVD Creation Music/Photo Management MOBILE MP3 Players We’ll help set up your new MP3 player, install software, show you how to download music, rip a CD and organize and transfer your music. Digital Cameras and Video We’ll help set up your new digital camera or digital video recorder, install software, demonstrate how to transfer photos and video, edit and organize and transfer your images. Includes back-up and storage options. Handhelds (Blackberry, Palm, Pocket PC, etc.) We can provide support for almost any device that connects directly to your PC via USB, serial, parallel or firewire connection. Our support includes installation and set up, troubleshooting, connectivity, usage and navigation, data transfer and intregration with other devices. USB Devices We support storage and other USB devices that connect directly to your PC. PERIPHERAL Printers & Scanners Our certified technicians can help solve printing issues, install up-to-date drivers and create a workgroup for printer sharing across a network. We can also help install new scanner software and provide usage and software navigation support. Optional storage and back-up support. External Storage Devices We can help you find the right storage device, set up and install for use at home or a small office. We can provide advice on storage options, back-up and data management. Our services include troubleshooting with existing storage devices and installing drivers. NETWORKING Routers & Hubs We can help set up a secure wireless network, troubleshoot connectivity issues and network your printer, scanner or other PCs at your location. Whether you are using a 'hard-wired' or wireless network device, our experts can help. We can also help with security, file and printer sharing and firewalls. Voice-over-IP (VOIP) Ready to use your broadband internet connection for telephone service? We're here to help. We have VOIP experts ready to answer questions, troubleshoot or help with connectivity issues. We can also help install software and configure your laptop for use as a telephone. © 2001-2008 PlumChoice Online PC Services 08-09-2008T16:18:23+00:00 http://www.mrpcquickfix.co.uk/index.php/unique_web/faq FAQ's What is remote computer support? How long does an average support session last? How much does it cost? Can you get back into my computer after my session is over? Is it secure? How can MR PC Fixit help me? Why is remote computer support better than more traditional support options? Is it easy to use? Do you charge to diagnose my computer? Is your work guaranteed? Are your technicians qualified to work on my computer? Can you send a technician to my home/office for support? Can you support older computers? Can you provide remote support through a dial-up connection? Can I see how remote support works? What is remote computer support? Remote computer support, also known as 'online support', allows us to remotely view your computer screen and securely fix most computer and network problems right through the Internet via remote control. In fact, it's like watching your computer fix itself! This type of computer support works through 'desktop sharing' technology. What this means is that when you 'log in to our secure online support center', you can allow a technical support representative to 'view' and 'interact' with your computer remotely via the Web - fixing problems fast. How long does an average support session last? The average remote support session lasts anywhere from 30-60 minutes. However, depending on the type of problems you're experiencing, a session may be shorter or much longer. In some cases where the computer problems are severe (read: lots of spyware!), we may recommend a follow up remote session or scheduling an in-home or in-office visit by a certified technician. How much does it cost? Much less than traditional computer support options! By viewing and interacting with your computer directly through the Internet, we can complete the work in much less time, saving you money. There's no need to schedule an in-home visit (costing upwards of $200/hr.) or taking your computer to a local repair shop (also very expensive). At MR PC Fixit we charge $90 for 60 minutes of remote support, or a discounted $255 for 180 minutes of remote support. We encourage you to purchase a full hour or more to take advantage of our discounted rates when you schedule support, or consider an annual subscription plan. If you don't use all your minutes, we'll save them in your account for anytime use. More Can you get back into my computer after my session is over? No, not until you log in again and request service. When you log in to MR PC Fixit's secure online support center you are prompted to download a temporary desktop sharing application and supporting tools that allow us to view and interact with your computer. Once your service is complete and you log off, the temporary application and accompanying tools are automatically deleted from your PC. We can no longer see or access your computer. Is it secure? Yes. When you log in to our Secure Online Support Center your are initiating a 128-bit encrypted connection between your computer and the technician's computer. In this way, you have set up a unique one-to-one session that no one else can view or access during the session. That ensures your security and privacy. In addition, you are in control the whole time. Only you can initiate a remote support session and you can end a session by simply closing the support window on your desktop. Further still, you are always in control of your mouse (cursor). During your session you will see the technician using your cursor to locate and fix problems. At any time you can over-ride mouse control by simply moving your mouse. How can Mr PC Fixit help me? Through our 'hands-free', remote computer support service, we can: locate and remove viruses and install and configure anti-virus software stop pop-ups, remove adware/spyware and install/configure anti-spyware software install home and small office networks (including wireless networks) - ensuring security! fix email and software problems fix printer, scanner, digital camera and other peripheral problems help with MP3 players (iPod), PDAs and other mobile devices speed up your computer and increase performance; PC tune-ups perform standard maintenance, Windows updates/patches install, configure and train on new software and hardware assist in data back-up processes, transferring data from one PC to another set up secure wireless networks provide training, or take you shopping online fix error messages or frozen screens and much more! Why is remote computer support better than more traditional support options? Traditional computer support options have been to wait on hold with a PC or software vendor, take your computer to a local repair shop and wait for days for your PC to be repaired (costly) or to wait for a technician to visit your home (also, very costly). Remote computer support allows us to interact directly with your computer so you don't have to perform often complicated telephone instructions on how to fix your computer yourself. In this way our technicians can identify and resolve problems faster, which costs you less. Many of us don't have time to figure out what's wrong with a PC or network, and would rather have an experienced technician look at their PC. Also, with MR PC Fixit, there's no waiting on hold or the need to call multiple vendors for support. So, remote computer support is less expensive, easier to use and much more convenient than traditional computer support or repair services. Is it easy to use? Very! By allowing a remote technician to access your computer through the Internet they are able to fix your computer directly. You can simply sit back and watch. Or, you can work on something else while the technician is fixing your computer. Remote computer support is simple, convenient and, best of all, it's 'hands-free'. Simply log in to MR PC Fixit.com, let go of the mouse and let us fix your PC! Do you charge to diagnose my computer? Yes. However, the better you can describe your problems the less time it will take to diagnose your computer and begin fixing problems. In some cases your problems may be difficult to diagnose or can not be located. At Mr PC Fixit, we will do everything we can to identify and resolve your computer problems, or at the very least, provide suggestions and next steps on resolving any issues. For computers that are over 4 years old, or running Windows 95 or older, we suggest you consider purchasing a new computer before spending a lot of money attempting to repair an older computer. Is your work guaranteed? Our computer services are guaranteed for five (5) days. If there is a problem with any service we provide, customers must notify us within five days and we will work to remedy any issues quickly and professionally. At Mr PC Fixit, our customer's satisfaction is very important to us. If a customer is not completely satisfied with the service they received from MR PC Fixit, we will work with them to ensure their satisfaction. Our key components of quality service are: A carefully screened and certified team of remote service engineers. A set of services crafted to meet all the needs of your home, mobile and small office computer environment. A sincere desire to make all our customers happy. And, our satisfaction guarantee... Mr PC Fixit Onlince Services is dedicated to providing you with the best possible computer support service. If you are not completely satisfied with your service, please email us at help@MrPCFixit.com and we will work with you to ensure your satisfaction. Are your technicians qualified to work on my computer? At MR PC Fixit Online PC Services our computer experts are Microsoft Application Trainers, Microsoft Product Specialists, A+/MCP/MCSE Certified Professionals, Network Administrators and HTML Developers. Every technician is pre-qualified, has 3+ years experience in a help desk environment and completes an extensive two week training course on excellent service delivery and the virtual interface. More Can you send a technician to my home/office for support? Yes. We can send a certified technician to your home or office anywhere in the continental United States. Most service requests can be fulfilled within 24 hours. Our 'physical' on-site computer support fees are $119/hr, and $59.50 for each additional 30 minutes. More Can you support older computers? The oldest computers we typically service are PCs that have a Windows 98 operating system. That would make a computer about 5+ years old. If your PC is older than 5 years or has Windows 95/98/ME/2000 it is more difficult to correct problems and prevent new problems from happening. We suggest considering purchasing a new computer if your system is over 5 yrs. old. Can you provide remote support through a dial-up connection? Yes. However, in some cases, customers that have a dial-up, mobile wireless or satellite Internet connection may experience longer online support sessions due to limited connection speeds. In addition, older PCs (over 4 yrs) running Windows 98 or Windows ME are less stable and can be more difficult to support through a slower connection. We recommend you talk with a customer support representative when scheduling an appointment. You may also consider an on-site appointment when requesting service. Please call 1-888-PLUM-HELP (758-6435) for more information. For instructions about dial-up appointments, click here Can I see how remote support works? Sure! Simply click here for our flash tour. Mr PC QF : F.A.Qs. 08-09-2008T15:49:23+00:00 http://www.mrpcquickfix.co.uk/index.php/unique_web/cart Cart Instructions Cart Instructions 08-09-2008T11:13:23+00:00 http://www.mrpcquickfix.co.uk/index.php/unique_web/pc_online_support_contract PC Online Support Contracts in Pembrokeshire Home User ON Line PC Health Check : £50.00 Virus Scan. Defragment your hard drives. (make them run faster). Install all updates for your Windows system. Optimize your Windows system. We will run a series of tests on your system to check that every component is performing as it should. Clean up your temporary and internet files. Advise on any upgrades (memory installation is free of charge if bought at the same time as your PC Check-Up.) Home User Online PC Support Package : £90.00 Online PC Health Check (£50.00) 2 pre paid online support hours (£60.00) A saving of £20.00 Home User Online PC Purchase and Support Package : £150.00 Purchase Advice : £25.00 Order Progression : £25.00 Installation : £25.00 Online PC Health Check ( End of First Year £50.00) 2 pre paid online support hours (£60.00) A saving of £35.00 06-09-2008T13:25:23+00:00 http://www.mrpcquickfix.co.uk/index.php/unique_web/home_support_prices Home Support Prices Domestic/Personal/Home Worker Set Up Fees Computers Purchase Advice : £25.00  (per PC) Order Progression : £25.00 (per PC) Installation : £25.00 per Machine (per PC) Stand Alone Installation : £50.00 (per PC) Networking Wireless Installation : With Comp Installation £50.00 Wireless Installation : Stand alone £75.00 Wireless Setup : £25.00 (per PC) Peripherals : £25.00 (Network Printer Setup etc) Ad hoc Network problem solving : £40.00 p/h * Support Services Remote / On LIne Online PC Health Check (Evalutation of probs) :  £25.00 (per PC) Software Installs : £30.00 Resolving software conflicts / hardware conflicts : £30.00 p/h * Systen Tune ups : £30.00 p/h * Ad hoc Network problem solving : £30.00 p/h * On Site PC Health Check (Evalutation of problems) :  £30.00 (per PC) Software Installs : £40.00 Resolving software conflicts / hardware conflicts - £40.00 p/h * * Systen Tune ups : £40.00 p/h ** Networking Configuration (Wired or Wireless) : £50.00 (per PC) Ad hoc Network problem solving : £40.00 p/h ** System Valet (Cleaning of fans, dust removal from inside case, cleaning of case exterior, keyboard and mouse) - £20.00 Ad Hoc On Site Call out Charge : £45.00 (first hr) £30.00 p/h there after. No call out charges! (If work is carried out by EBT) All work carried out by is guaranteed for 1 year unless stated otherwise. Any guarantee is voided if settings have been changed or incompatible hardware has been installed into the system. Our rates do not include parts. *    £20.00 first 1/2 hr **  £30.00 first 1/2hr If you don't see the service you require, please contact us. We offer quotations for any PC work. 06-09-2008T10:59:23+00:00 http://www.mrpcquickfix.co.uk/index.php/unique_web/remote_support_features Remote Support Features Representative Toolkit Live Chat : enables representatives to interact with end users via chat which can lower handling time for less complex incidents. Add pre-scripted messages or URLs to reduce response time for frequently asked questions. Multi-Session allows your representative to engage in up to eight simultaneous chat sessions with either Web Mode or Phone Mode. Remote Diagnostics : gather information about the end user's environment, including operating system details; total and available memory; applications and services currently running; and more. You can also gather additional custom system or application information specific to your support needs. File Transfer : enables your representative and end user to instantly exchange files, folders or a combination of files and folders. The representative can also apply patches or send URLs and updates to the end user or receive log files from the end user. Reboot/Reconnect : enables your representative to restart the end user's device and automatically reconnect to the support session in progress. Two-Way Desktop Viewing and Control : empowers your representative to view and share control of the end user's device or applications with the end user's permission, including multiple-monitor desktop environments. Alternatively, your representative can show his/her desktop to the end user while retaining sole mouse and keyboard control. True 24-bit Color : provides a true-to-life, full-color view of the customer's desktop that's perfect for supporting high-graphic software or design applications. Annotation Tools : enable your representative and end user to draw, highlight or type on each other's screens. Your end user can see exactly how to resolve issues, greatly improving customer satisfaction and reducing call-handling times. Session Transfer : enables your representative to seamlessly transfer a request to the entire support team or directly to another representative, greatly increasing first-call resolution rates and reducing the need to schedule callbacks. Team Collaboration : allows a representative to invite additional experts to collaborate in a single GoToAssist session to help resolve issues faster and facilitate new employee training. Invited representatives may be visible or invisible to the customer. System Administrator Access : allows IT help desk representatives with administrative privileges to run GoToAssist as a service and remotely log in to an end user's computer to perform system administrative tasks without interrupting the session in progress. This feature also includes a Send-Ctrl-Alt-Del function. Tools for Managers Customer and Representative Surveys enable support managers to know instantly if an end user had a positive, negative or neutral experience and if the end user and representative considered the incident resolved. Surveys can be customized according to your business goals, and all feedback is centrally stored and accessible for data analysis. Manager Silent Monitoring gives managers the ability to silently view and monitor a live remote-support session while in progress, to ensure that representatives are following prescribed support procedures at all times. Session Recording ensures that all remote-support sessions, chat, diagnostics and customer feedback are recorded and archived on GoToAssist servers for auditing and training purposes. Session data may be easily viewed at any time by a support manager with access rights and an Internet connection. Local Session Archiving allows the support manager to easily export all remote-support sessions, chat, diagnostics and customer feedback from GoToAssist servers to your local servers for security, support-desk optimization and training purposes. Data exportation may occur in real time or in batch mode. Customization gives you the flexibility to bundle support tools for your preferred level of interaction, including Chat-only with File Transfer option; view-only option; and full remote-support option with Reboot/Reconnect. Integration Services provide open APIs to enable you to easily integrate the GoToAssist solution and GoToAssist session data into your existing CRM or support environment. An out-of-box GoToAssist integration for BMC Remedy AR applications is available. Management Center provides your company the flexibility to monitor, evaluate and respond to real-time customer-satisfaction metrics. This report-management console includes team and individual representative metrics, chat session logs, real-time snapshot reports and many other reports and metrics developed in close partnership with our customers. The Manager's Dashboard enables a support manager to observe real-time status of incoming queries or the status of representatives who are logged in to HelpAlert. The support manager can personalize his/her view of the monitors located in the Management Center to more effectively manage the entire support operation.   06-09-2008T08:04:23+00:00 http://www.mrpcquickfix.co.uk/index.php/unique_web/remote_pc_support Here's how it works: Step 1: The end user goes to the GoToAssist support portal and types in a support request. The Web-support request is then queued for the next available representative. With the end user's permission, the GoToAssist thin-client is downloaded to the end user's device while the end user is in the Web queue. The representative then begins a remote-support session with the end user. Alternatively, the end user can move directly from a phone call with your representative to a remote-support session. To do so, the representative provides the end user with the Web portal URL and a unique connection code to begin the remote-support session. Step 2: Your representative can immediately diagnose, troubleshoot and resolve the incident using a variety of incident-resolution tools, including: ChatLink™ Remote Diagnostics File Transfer Reboot/Reconnect Remote Viewing/Control Annotation Tools Team Collaboration Session Transfer Step 3: At the end of the session, the end user immediately provides input on the support experience, enabling your organization to address session metrics and maintain a high standard of customer satisfaction and loyalty. Remote Support Features 06-09-2008T08:04:23+00:00 http://www.mrpcquickfix.co.uk/index.php/unique_web/mr_pc_fixit_specials Free !! Book Your Free PC Assessment or Contact Us Now 03-09-2008T11:30:00+00:00 http://www.mrpcquickfix.co.uk/index.php/unique_web/broadband Broadband Broadband We provide services for home and office users, enabling super-fast always-on Internet access for a flat monthly fee using your existing telephone line. Capable of receiving data up to forty times faster than a standard analogue modem, our wireless broadband ADSL is a much more suitable service for transporting multimedia data, video, audio and other large files. All while allowing the simultaneous use of both the telephone and Internet. This is particularly useful for small offices and for staff that frequently work from home. WireLess Networking Not only can we provide fast, affordable Internet access, we are leading wireless specialists. All our business packages give you the option to access the Internet and connect multiple computers on your network without the need for expensive and unsightly cabling. Contention Ratio Explained Contention is something that appears to be only talked about in the UK, but it is a major part of the Internet. Without contention at the various points of the Internet it would be vastly more expensive to run and very few people would even have access to a 500kbps service. With respect to BT Wholesales Home services which run at a nominal 50:1 contention, the worst case that contention can produce is a 0kbps throughput. There is no active management of the contention. The way the contention is managed is such that you should not expect to see below 100kbps, of course BT Wholesale and your ISP can do nothing about a website or server that supply the data slower than that. An urban myth has grown up that the 0.5Mbps service is shared between 50 users, the contention on BT IPStream 0.5Mbps services is done very differently. How is BT Wholesale Contention carried out The 50:1 contention of a Home service refers to the BT Wholesale controlled part of the network, between your local phone exchange and one of 22 locations around the UK (these 22 locations are called Points of Presence or POPs), where the connection is handed onto the various Service Providers. At many exchanges and in the BT Wholesale controlled part of the network the contention is so low, that most of the visible contention is actually taking place in the ISP controlled segments. To avoid problems with one user hogging all an exchanges bandwidth, the users are contended on a larger than 0.5Mbps pipe. The normal basic pipe for a 50:1 service is 4Mbps (though with the introduction of a 1Mbps 50:1 service this may increase), this pipe will be populated with an absolute maximum of 400 x 0.5Mbps users, it is more common that only 200 to 300 users are placed on each 4Mbps pipe. The fact that each user is capped by their connection over the ADSL to the exchange means that no one user can saturate the pipe, and therefore the chances of you receiving your full 0.5Mbps is more likely. The pipe sizing is different for the Office 20:1 contention services, which run at 0.5, 1 and 2Mbps. In that case the normal minimum pipe size is 10Mbps. BT Wholesale does monitor the bandwidth levels in the various pipes and can adjust them up and down to cope with increases in the usage level, though it may take sometime for action to be taken. It is also possible that there may be several 50:1 pipes leaving the exchange, this can mean if you are seeing contention that not all other users on your exchange will be, and sometimes users on the same ISP and same service may actually be on a different pipe connecting to the ISP. With the new Home 1000 product these users are running on the same pipe as the 0.5Mbps users, so we can expect to see some pipe resizing going on, if a lot of users transfer to the Home 1000 service. You may also see the pipe referred to as the backhaul, PVC or Virtual Path. BT at most exchanges has capacity installed for up to 155Mbps of traffic from ADSL users, and the smaller subtended exchange builds have around 30Mbps of bandwidth available. Which should be sufficient for most exchanges. Net Nurse provide broadband services for home and office users, enabling super-fast always-on Internet access for a flat monthly fee using your existing telephone line. Capable of receiving data up to forty times faster than a standard analogue modem, our wireless broadband ADSL is a much more suitable service for transporting multimedia data, video, audio and other large files. All while allowing the simultaneous use of both the telephone and Internet. This is particularly useful for small offices and for staff that frequently work from home. No wires Not only can Net Nurse provide fast, affordable Internet access, we are leading wireless specialists. All our business packages give you the option to access the Internet and connect multiple computers on your network without the need for expensive and unsightly cabling. Wireless technology is extremely popular because it is now very easy to set up. Many small businesses have implemented wireless networks, but it is important to ensure that your wireless network does not allow just anyone to use it to access your network. Whether it be business neighbors or unscrupulous passersby, securing your wireless access point from unwanted users is critical. At a minimum, ensure that your wireless access point has WEP (Wired Equivalent Privacy) enabled. Although WEP is better than nothing, it is still vulnerable. Hence, new wireless security technologies like WPA (Wi-Fi Protected Access) are now available. You should also make sure that your SSID is not being broadcasted. Consult the manufacturer's instructions on how to configure your device. For more on this subject, see "Linksys wireless access point: Lock it down in 10 steps" (most of the tips apply to wireless access points from any vendors). The opportunity for venue owners to take advantage of the growing need for customers to have access to high-speed internet is growing, as demand increases for office workers to be in constant communication through email. A new survey by Liberty Europe, a leading wireless broadband provider, has found that nearly all (97%) of the business professionals surveyed want to have easy access to broadband internet when they are not in the office, so they can send and receive emails and download large presentations. Almost all the respondents to the survey would be happy to pay for this service and four out of ten would pay over £4 an hour. Over half said their preferred destination for connecting to the internet would be a hotel as they are likely to be there for some time. 70% said they need to have at least 15 to 30 minutes free to make it worth their while to start using the laptop. Profile of the modern business person * Six out of ten spend up to ten hours a week working out of the office * All own a mobile phone and over half own a laptop * Six out of ten of those with a laptop are already using it to send and receive email * If they had easy access to broadband internet: * 97% would send and receive email * 76% would download presentations * 82% would do research on the internet Over half think they would save three hours a week if they could access the internet out of the office – 21% think they could save between four and six hours The biggest wastes of time are: * Time spent travelling – 68% * Waiting for transport – 47% * In between meetings – 35% * Time spent in hotels – 21% They would like to be able to get broadband internet in the following places: * Café/Bar - 62% * Hotel - 56% * Train station – 50% * Airport – 44% Making your venue a hotspot means that people can have the same quality of Internet access that they are used to in the office or at home. Using wireless technology means that they can have that access in either the comfort of a bar or lounge, or in the privacy of a meeting room or bedroom. When business people are looking for a place to meet, to present, to stay or to wait a hotspot gives them a reason to come to you. New Revenue Stream Mobile business people currently pay high prices for low-quality Internet access over a phone line, whether the money goes to the Internet Service Provider, the telephone company provider or the venue owner. A hotspot provides them with value-for-money, high-quality Internet access and generates revenue for the venue owner each time. Hot-Spot have developed a business model that offers venue owners an unrivalled commercial opportunity. Firstly, Hot-Spot offer venue owners a greater percentage of the revenue generated. Secondly, Hot-Spot work with the venue owners to ensure that all customer-facing staff are confident about the offering and that the service is promoted effectively to maximise the number of users of the hotspot. Thirdly, the venue owner has access via a web-page to live statistics on how their hotspot is being used and the revenue it is generating so that the business can be continually and effectively monitored and adjusted to maximise the revenue opportunities. 03-09-2008T11:11:23+00:00 http://www.mrpcquickfix.co.uk/index.php/unique_web/wireless_networking Wireless Networking BroadbandWe provide services for home and office users, enabling super-fast always-on Internet access for a flat monthly fee using your existing telephone line. Capable of receiving data up to forty times faster than a standard analogue modem, our wireless broadband ADSL is a much more suitable service for transporting multimedia data, video, audio and other large files. All while allowing the simultaneous use of both the telephone and Internet. This is particularly useful for small offices and for staff that frequently work from home. WireLess NetworkingNot only can we provide fast, affordable Internet access, we are leading wireless specialists. All our business packages give you the option to access the Internet and connect multiple computers on your network without the need for expensive and unsightly cabling. 03-09-2008T11:11:23+00:00 http://www.mrpcquickfix.co.uk/index.php/unique_web/web_site Web Site Your interest in E.B.T. and our services is welcomed we are new so please live with us whilst we get our act together we have been concentrating on the backend of our new system other than the front.We are now live and functioning however we will be further developing the front end content (it needs it !!).  Development Overview Our whole web presence has been built on a development platform namely Expression Engine. You can find a full information on their web site here.Overall EE is a Portal Development platfom encompassing many pre built functions required to deploy a secure web portal.EE gives you the choice of fully developing on their in built Aplication Program Interface by creating plugins or modules to expand its functionality alternativly you can develop in PHP and run your code external to the API.Our portal has been developed inhouse uilising a combination of the above by the site owner Gareth Mellin (e.b.t.) you can read about me here if your interested (don't get bored!!).The concept for the service was drawn up in  November 2005 the project work commenced early December 2005 and the site whent live April 2006. The work was compled on a full time basis working 12 hrs a day 7 days a week (excluding Christmas (48hrs) and Reading FC home games). There are many better coders than myself out there so I'm sure the project could have been developed quicker however an estimate of the time costs for replication @ my rates would be in excess of £ 40,000. Portal FuctionalityTo enable users to create Fraggggggle ads, UniquEmail's and order Hosting services. All services are integrated for automated deployment to our web servers. The Frggggggles are served in realtime from our server centre and the UniquEmails are automatically created once approved by our operatives.Overall all the system is a fully automated Ad and EMail serving solution.Site Search Engine OptimisationWe don't claim to be experts on the black art of SEO however the results achieved todate have been extrodinary.OverviewThere is alot of bullshit spoken on the subject of SEO if you listen to it all you will spend a small fortune on useless software and services. Our objective was to experiment with our Portal and get as many pages into the search engines as quickly as possible. We could have completed our portal, optimised it for SEO and intoduced it to the search engines. On a 5 months build programme and a quoted three months to be indexed. It would have been eight months before anyone could find us, no good to man or beast.Our aproach had to be proactive and agressive.As we are in the business of selling UniquEmails each of which has a URL we have multiple domains (100's) all of which we need to point towards UniquEmail portal and be introduced to the search engines.Our Portal build was to consit of 5 main websites. Five web servers were duly installed with dummy index pages on each. The urls for these sites were introduced to the search engines early (apx three months prior to launch). The pages were duly indexed by the engines and gave us a single entry for each of the five web sites.During this process our portal development continued on our main webserver with the base url of UniqEmail.in. Our goal now was to redirect the other four URL's to the main server with out upsetting the search engines. Redirect "The Normal Method"Redirects are deployed on the webserver so that when a visitor lands on website1.com visitors are redirected to website 2.com.Search engines don't like redirects an aceptable protection mechanism to protect users from landing on an adult site when the url indicates something totally different. There are methods of aliasing the redirect landing page URL but the search engines can detect the alias and will not allow the redirect URL to be indexed. In fact if they get realy upset and have the ability to ban you from the search engines all together.Redirect "Our Method"Expression Engine is a Content Management Portal built with php a serverside processor language. How does this help us ?Unlike the nomal redirect with php we can deploy a Global Command that converts the URL for the whole site to that of the landing page URL. Therefore unlike the redirect method when a visitor lands on website1.com they are redirected to website 2.com the website URL (address) once redirected doesn't change to website 2.com it remains website1.com.Utilising this method we can now introduce all of our website urls to the search engines without upsetting them.Google Site MapsThe next phase was to devise a methodology to easily and quickly introduce all of our web pages for each of our websites to the search engines.Google is generally the hardest to crack so Google Sitemaps were targeted as the method of introduction for the Google web crawler.A sitemap is a programme that creates a full tree view of each of your webpages in a format that Google can read. Google like sitemaps because they speed up their crawling process when they visit your website. We built an atomated sitemap programme that Google indexed for each of our five websites. The result was that within a 5 day period we had over 250 webpages indexed on various URL's all pointing towards our Portal.RSS 2.00 Syndication Syndication is known a push technology it is a simpler version of Google Sitemaps. RSS fuction is to allow website visitors to bookmark all of your web pages with a click of a button however its ability to  builds a Tree view of your website pages has been harnessed by Yahoo and MSN. Inroducing your RSS page to these search engines ensures that all of your pages are inexed quickly.Fraggggggle and SEOBackward Links are the most important factors to achive a Page Ranking in the Engines. Backward links are links that point to your website from other websites (excluding your own pages).Page Ranking takes far longer to achieve however we managed an initial rank within the first week !. All be it not a high one but we have never achieved this so quickly before so we will explain why.Each of our web pages run a Fraggggggle our Fraggggggle code includes 3 linkbacks one to the main advertiser one to unquemail.in and the last to fraggggggle.com.When the search engines visit any of our web URL's other than our main Portal they will find linkbacks to our sites.This will guarantee that our linkbacks will gradually ensure a growing Page Ranking.SEO FindingsDon't expect  all your pages to be indexed in one go it will take a while and your Page Ranking will take even longer however overall if you help the search engines they help you with a swifter listing of your web pages.Next MoveTo clearly define our "Page Descriptions" and to individually keyword each of our pages (not so important these days but still worth the effort). 03-09-2008T11:09:23+00:00 http://www.mrpcquickfix.co.uk/index.php/unique_web/pc_support Mr PC Fixit On LIne PC Support Mr PC Fixit offers On Line computer services and provides computer and network services for businesses and home users. We specialise in networking, computer repairs, upgrades, data recovery, custom-built new PCs, hardware and software installations, system configuration, optimization and integration. Our team consits of experienced service engineers, Microsoft Certified Professionals (MCPs), Microsoft Certified System Engineers (MCSEs), Cisco Certified Network Associates (CCNAs) and A+ certified computer technicians dedicated to providing a fast, professional and superior service, combined with a friendly customer support. NO FIX NO FEE ! SATISFACTION IS GUARANTEED. If we don't do the job as required or  you are not satisfied with the service. YOU DON'T PAY !  Home or Business : Onsite visits for all areas in Pembrokeshire.  Engineer callout available within 3 hours of booking same day. Our mobile workshop has stock of parts if required. All our engineers are industry CERTIFIED and have at least 4 years of field experience in computing and networking. Computer services for small-to-medium businesses, home workers and private individuals. Maintenance contracts and IT Care Packages available. We can be your IT Department to save costs and improve efficiency. We provide a broad scope of services and expert knowledge in many areas.  Advice and instructions on the installation and configuration of new hardware/software.  Recommendations on the most current drivers for the customer's hardware. Fixing problems related to system and applications error messages. Remote diagnostics of malfunctions with computer hardware components. Fixing problems related to malfunctions of Microsoft® Windows® Operating Systems family components and software applications. Performance optimization, recommendations on upgrades/updates, system failure, functional disorder of the basic components both hardware and software. Troubleshoot Local Area and Dial-Up Networking configuration and connectivity. 03-09-2008T11:05:23+00:00 http://www.mrpcquickfix.co.uk/index.php/unique_web/network_support Network Support If your technology is networked, your people are too, reducing their workload and increasing their productivity. EBT is highly experienced at designing computer networks to fit the needs of individual businesses and installing them with minimum disruption to work. We then provide a maintenance and support service for your computer network and its associated systems. Our network design and installation service Our consultancy, design, installation and network support service that includes:   Initial consultancy   Design and planning   Implementation   Troubleshooting   Training The key benefits of a computer network A networked computer system carries an array of benefits including:   Increased productivity   Reduced costs   Higher data security   Centralised data backup Some frequently asked questions about computer networks support What is a computer network? A network is a collection of computers, printers, and other electronic devices that can talk to one another and work together. A network allows individuals to share and exchange information such as files, diaries and contacts, and hardware such as printers and scanners. Why do I need a computer network?   Increased employee productivity: when your office is connected your people are too, so everyone has quicker, more convenient access to the resources they need, saving your business time.   Reduced communication costs: exchanging information electronically reduces paper, postage, and overnight delivery fees. You can also lower phone bills with automatic e-mail or fax delivery during off-peak hours. With multiple sites linked together, network telephony allows you to send your calls over dedicated network connections. This can greatly reduce call charges between your offices.   Reduced office equipment costs: networking saves you money by letting you defer expensive equipment purchases. You won't have to buy an extra printer or fax machine when it's so easy to share what you already have. How do you set up computer network? To implement a computer network requires hardware and software. The most basic form of networking involves linking a series of computers to each other or to a more powerful computer (called the server) over short distances, for instance, a single office or a group of offices in the same building. This is known as a Local Area Network or LAN. The network hardware (consisting of network adaptors, cables, hubs or switches and routers) provides the physical connections between the computers. Network software, such as Microsoft Small Business Server 2003, provides the communications intelligence that lets your desktop applications, such as word processors or spreadsheets see the other users on the network and access shared resources. As your business grows, your people have an increasing need to share software and hardware resources to maximize workflow. A file or storage server added to your network centralises the place where files and information are stored and accessed. Not only does this server make it easier to find files and information, it also enables you to back them up efficiently and effectively. Computer network solutions - backup and disaster recovery It’s vitally important that you have a proper computer network solution for backup and disaster recovery. In order to backup all your company's information (which can extend to quite a large amount of data), a data tape device installed on the server combined with specialist software will quickly and efficiently backup your data each day to a tape that can then be taken off the business premises for safe keeping. In the unfortunate event of a complete system failure or "crash", we can restore your system data back to its original state enabling your company a speedy recovery and return to work. 03-09-2008T10:33:23+00:00 http://www.mrpcquickfix.co.uk/index.php/unique_web/support_contracts Support Contracts If your organization depends on computers, you can depend on Net Nurse. This section will walk you through the many outstanding services and benefits that come with our Business Plan. You can feel confident in your decision to become a part of Net Nurse, because when it comes down to it, nobody knows more about keeping you and your computer up and running. Membership starts with our incredible technical support services, but that's just the beginning. Online Support As a Business Plan member, you and your employees can also get help and answers conveniently online and via email. Net Nurse is always there to help, anytime anywhere, whenever you need us. Automated Diagnostics Common computer problems can be fixed automatically by accessing our suite of support and self diagnostic tools. Receive helpful information on the current health of your computers and suggestions to prevent future problems. Computer Maintenance Let Net Nurse show you how to keep your computers operating in tip-top shape for maximum performance and reliability. Virus Scan Protect your PC from the latest virus attack. Become a member and scan your PC's for viruses right online and remove infections that can cause unnecessary harm to your important data. Priority Response Time Don't leave yourself or your employees unproductive when computer problems occur. Get priority response, with an average response time of less than 3 minutes, once you enrol in our Business Plan. Business Product Support In addition to our standard software and hardware support service, you and your employees can benefit from our expanded scope of service including handheld computers and business applications. Online Data Backup Store your important files online so that you can retrieve them anywhere and protect them from fire, theft, and other unexpected damages. Dedicated Account Rep As a Business Plan Member, you’ll be assigned a personal account rep to make sure that you are set up properly and provide helpful consultation, if needed, to prevent problems before they even start. Multiple Computer Support Under the Business Plan, you can get support for up to 30 PC's so that everyone in your organization can enjoy the added productivity and peace of mind. Best of all, you can enrol additional computers or users at reduced prices. Onsite Repair Service* You have nothing to worry about even if a hardware failure occurs, because as a Business member, Net Nurse is right by your side. An expert technician will be dispatched to your location the next business day** to replace your computer's defective part and get you back up and running. Parts Failure Coverage* The parts that are needed for the repair of your computer will be provided free of charge.*** This includes coverage for all standard desktop PC components listed in the parts coverage plan including disk drives, peripheral cards, and even your monitor. Membership Incentives As a valued member, you'll receive special incentives and discounts from participating partners. Just show your membership card for rewards and savings. And Much More... With over 40 benefits and services available, you'll find that Net Nurse will quickly become your PC's best friend. In addition, we are always adding new services and features to improve your experience and your computer's dependability. Join today and never be stranded with computer problems again. Click Here To Sign Up Today! Note: * Onsite, and Parts Replacement service coverage starts 30-days after enrolment. ** To receive next day onsite service, your request must be received by 2PM PST. *** Refer to our supported items page for a complete list of parts covered. Contention is something that appears to be only talked about in the UK, but it is a major part of the Internet. Without contention at the various points of the Internet it would be vastly more expensive to run and very few people would even have access to a 500kbps service. With respect to BT Wholesales Home services which run at a nominal 50:1 contention, the worst case that contention can produce is a 0kbps throughput. There is no active management of the contention. The way the contention is managed is such that you should not expect to see below 100kbps, of course BT Wholesale and your ISP can do nothing about a website or server that supply the data slower than that. An urban myth has grown up that the 0.5Mbps service is shared between 50 users, the contention on BT IPStream 0.5Mbps services is done very differently. How is BT Wholesale Contention carried out The 50:1 contention of a Home service refers to the BT Wholesale controlled part of the network, between your local phone exchange and one of 22 locations around the UK (these 22 locations are called Points of Presence or POPs), where the connection is handed onto the various Service Providers. At many exchanges and in the BT Wholesale controlled part of the network the contention is so low, that most of the visible contention is actually taking place in the ISP controlled segments. To avoid problems with one user hogging all an exchanges bandwidth, the users are contended on a larger than 0.5Mbps pipe. The normal basic pipe for a 50:1 service is 4Mbps (though with the introduction of a 1Mbps 50:1 service this may increase), this pipe will be populated with an absolute maximum of 400 x 0.5Mbps users, it is more common that only 200 to 300 users are placed on each 4Mbps pipe. The fact that each user is capped by their connection over the ADSL to the exchange means that no one user can saturate the pipe, and therefore the chances of you receiving your full 0.5Mbps is more likely. The pipe sizing is different for the Office 20:1 contention services, which run at 0.5, 1 and 2Mbps. In that case the normal minimum pipe size is 10Mbps. BT Wholesale does monitor the bandwidth levels in the various pipes and can adjust them up and down to cope with increases in the usage level, though it may take sometime for action to be taken. It is also possible that there may be several 50:1 pipes leaving the exchange, this can mean if you are seeing contention that not all other users on your exchange will be, and sometimes users on the same ISP and same service may actually be on a different pipe connecting to the ISP. With the new Home 1000 product these users are running on the same pipe as the 0.5Mbps users, so we can expect to see some pipe resizing going on, if a lot of users transfer to the Home 1000 service. You may also see the pipe referred to as the backhaul, PVC or Virtual Path. BT at most exchanges has capacity installed for up to 155Mbps of traffic from ADSL users, and the smaller subtended exchange builds have around 30Mbps of bandwidth available. Which should be sufficient for most exchanges. Net Nurse provide broadband services for home and office users, enabling super-fast always-on Internet access for a flat monthly fee using your existing telephone line. Capable of receiving data up to forty times faster than a standard analogue modem, our wireless broadband ADSL is a much more suitable service for transporting multimedia data, video, audio and other large files. All while allowing the simultaneous use of both the telephone and Internet. This is particularly useful for small offices and for staff that frequently work from home. No wires Not only can Net Nurse provide fast, affordable Internet access, we are leading wireless specialists. All our business packages give you the option to access the Internet and connect multiple computers on your network without the need for expensive and unsightly cabling. Wireless technology is extremely popular because it is now very easy to set up. Many small businesses have implemented wireless networks, but it is important to ensure that your wireless network does not allow just anyone to use it to access your network. Whether it be business neighbors or unscrupulous passersby, securing your wireless access point from unwanted users is critical. At a minimum, ensure that your wireless access point has WEP (Wired Equivalent Privacy) enabled. Although WEP is better than nothing, it is still vulnerable. Hence, new wireless security technologies like WPA (Wi-Fi Protected Access) are now available. You should also make sure that your SSID is not being broadcasted. Consult the manufacturer's instructions on how to configure your device. For more on this subject, see "Linksys wireless access point: Lock it down in 10 steps" (most of the tips apply to wireless access points from any vendors). The opportunity for venue owners to take advantage of the growing need for customers to have access to high-speed internet is growing, as demand increases for office workers to be in constant communication through email. A new survey by Liberty Europe, a leading wireless broadband provider, has found that nearly all (97%) of the business professionals surveyed want to have easy access to broadband internet when they are not in the office, so they can send and receive emails and download large presentations. Almost all the respondents to the survey would be happy to pay for this service and four out of ten would pay over £4 an hour. Over half said their preferred destination for connecting to the internet would be a hotel as they are likely to be there for some time. 70% said they need to have at least 15 to 30 minutes free to make it worth their while to start using the laptop. Profile of the modern business person * Six out of ten spend up to ten hours a week working out of the office * All own a mobile phone and over half own a laptop * Six out of ten of those with a laptop are already using it to send and receive email * If they had easy access to broadband internet: * 97% would send and receive email * 76% would download presentations * 82% would do research on the internet Over half think they would save three hours a week if they could access the internet out of the office – 21% think they could save between four and six hours The biggest wastes of time are: * Time spent travelling – 68% * Waiting for transport – 47% * In between meetings – 35% * Time spent in hotels – 21% They would like to be able to get broadband internet in the following places: * Café/Bar - 62% * Hotel - 56% * Train station – 50% * Airport – 44% Making your venue a hotspot means that people can have the same quality of Internet access that they are used to in the office or at home. Using wireless technology means that they can have that access in either the comfort of a bar or lounge, or in the privacy of a meeting room or bedroom. When business people are looking for a place to meet, to present, to stay or to wait a hotspot gives them a reason to come to you. New Revenue Stream Mobile business people currently pay high prices for low-quality Internet access over a phone line, whether the money goes to the Internet Service Provider, the telephone company provider or the venue owner. A hotspot provides them with value-for-money, high-quality Internet access and generates revenue for the venue owner each time. Hot-Spot have developed a business model that offers venue owners an unrivalled commercial opportunity. Firstly, Hot-Spot offer venue owners a greater percentage of the revenue generated. Secondly, Hot-Spot work with the venue owners to ensure that all customer-facing staff are confident about the offering and that the service is promoted effectively to maximise the number of users of the hotspot. Thirdly, the venue owner has access via a web-page to live statistics on how their hotspot is being used and the revenue it is generating so that the business can be continually and effectively monitored and adjusted to maximise the revenue opportunities. 03-09-2008T10:24:23+00:00 http://www.mrpcquickfix.co.uk/index.php/unique_web/web_development Bespoke Web Development Our developers are specialists in PHP and MySQL web application development and can design anything from custom online ordering facilities to web site management and publishing software. Overview Your web site can work a lot harder for you than most people realise. It doesn't have to be just a collection of static pages that are updated once in a blue moon. By harnessing the power of web databases we can produce dynamic sites that are easy to update and allow you to really take control. More and more people are asking us for content managed sites where the site owner can update their own website without the need for any specialist knowledge. Depending on your requirements we can build a bespoke system for you based on "Expression Engine" Content Management System or OSCommerce shopping cart solution. Here are a few more examples of web applications that can be developed specifically for you (we always favour using ready-made packages if they exist and are of sufficient quality. This cuts down development time and reduces the cost to the client):    1. Content Management    2. Online Shops    3. Discussion Forums    4. Membership-based sites    5. Mailing List Managers    6. Business Directories    7. Search Engine Optimisation This is just an example of what we can do. If you would like to know more or if you need a quotation for a bespoke development project then please contact us with your requirements and we will be happy to provide you with a quotation. 02-09-2008T10:22:23+00:00 http://www.mrpcquickfix.co.uk/index.php/unique_web/terms_conditions Terms & Conditions This document was last modified on May 22, 2008. The following are the terms and conditions for use of Mr PC Fixit services. Please read them carefully. Our Service is offered to you with the condition that you accept without modification the terms and conditions contained herein. Mr PC Fixit may change these Terms of Service at any time, with or without notice. Accordingly, you should return to this Website often to check for changes to the Terms of Services. You understand that by using the Service after a change becomes effective, you have agreed to it. By purchasing Services from Mr PC Fixit, you are indicating your agreement to be bound by all of the terms and conditions set forth in this document. THESE TERMS AND CONDITIONS STATE IMPORTANT REQUIREMENTS REGARDING YOUR USE OF Mr PC Fixit'S COMPUTER SUPPORT SERVICE AND YOUR RELATIONSHIP WITH Mr PC Fixit. YOU SHOULD READ THEM CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OURS. NO MATERIAL WITHIN THIS SITE MAY BE COPIED, IN ANY FORM, FOR PUBLIC, PRIVATE, OR COMMERCIAL USE. 1. GENERAL These Terms of Service ( the "Agreement" ) are entered into by and between you, the customer (personally and/or on behalf of your employer, as applicable) ("you", "your" or "Subscriber&quot and Mr PC Fixit Online PC Services, Inc. ( " Mr PC Fixit " , " us " or " we " ). You are deemed to have accepted this Agreement upon the earlier of: (a) your submission of an online or telephone request for service; (b) your accepting the Terms of Service electronically during registration or in the course of initiating a support session whether online, by telephone or on-site (see Paragraph 4); or (c) your use of the Service (see Paragraph 2). This Agreement is made up of the terms below, plus the Privacy Policy, the My Rewards Terms and Conditions, all attachments to this Agreement, and the other policies and materials specifically referred to in these Terms of Service, all of which are incorporated herein by reference. The Agreement and related policies are also set forth on the Mr PC Fixit website (http://www.Mr PC Fixit.com) ( "Website" ). The Agreement sets forth the terms and conditions under which you agree to use the Service, and under which Mr PC Fixit agrees to provide the Service to you. You may also receive a paper copy of this Agreement either by telephoning Mr PC Fixit at 866-811-3321 *2112 or by writing to us at Mr PC Fixit Online PC Services, 5 Federal Street, Billerica, MA 01821, Attention: Billing Department. 2. DEFINITION OF SERVICE For purposes of this Agreement, the term "Service" shall mean the Mr PC Fixit Online PC Services service, including all technical support, usenet newsgroups, email and other features, products and services provided by Mr PC Fixit under the service option that you have selected. The Service may be referred to as, "Remote Computer Support", "Virtual On-Site Computer Support Service", "On-Site Computer Support Service", "Online Computer Support", "Drop-Off Computer Support" or "Mr PC Fixit Online PC Services". As part of the Service, Mr PC Fixit may license to you, or assist you in licensing from third parties, software (see Section 6 below). 3. AUTHORIZED USER, USE, AND RESPONSIBILITIES 3.1 You represent that: (i) you are 18 years of age or older and you have the legal capacity and authority to bind yourself and your employer, as applicable, to this Agreement; (ii) you consent on behalf of yourself and/or as an authorized representative of your employer, as applicable, to be bound by this Agreement; and (iii) the information you supply to us is correct and complete. You understand that Mr PC Fixit relies on the information you supply and that providing false or incorrect information may result in Service withholding or delays or the suspension or termination of your customer account. You agree to promptly notify Mr PC Fixit whenever your personal or billing information changes (including for example, your name, address, telephone number, and credit card number and expiration date). 3.2 You agree that you are responsible for all use on your account, including any secondary accounts or sub-accounts registered to your primary account. You understand this means that you accept full liability and responsibility for the actions of anyone who uses the Service via your account, or any secondary accounts, with or without your permission. 3.3 If you select a service plan, not including subscription plans, that includes a pre-determined allocation of Services (for example, pre-purchasing 5 hours of Remote Computer Support Service), unused allotment of Services will remain in your customer account until used. If you select a subscription service plan that includes a pre-determined allocation of Services (for example, purchasing a $24.95 per month Individual Subscription Plan), minutes will accumulate on a monthly basis and roll-over from month to month if unused, but will expire at the end of the 12 month subscription period. You may use your account for up to four log-on sessions per appointment at any time. You may use more than one IP address for each log-on session. 3.4 If you pre-purchase or subscribe to any Mr PC Fixit Services: You may not resell the Service, use it for high volume purposes, or engage in other similar activities, or use it as a virtual support center, as determined solely by Mr PC Fixit. 3.5 If you purchase a PC SmartPlan subscription service plan ("SmartPlan&quot for one computer, you may only use the Service in connection with the computer listed in your service plan, unless you upgrade your service plan contract to include an additional computer or device. You hereby acknowledge and agree that a SmartPlan service contract covers only the software, hardware and peripherals specifically listed in the Product Description. The Product Description is not an exhaustive list, and Mr PC Fixit may modify it any time. Mr PC Fixit reserves the right to charge an additional fee to perform Services that you request that are not covered by the SmartPlan, or to refuse to perform such service. As part of the SmartPlan, Mr PC Fixit may require you to install certain software to assist Mr PC Fixit in the provision of the Services. Mr PC Fixit reserves the right to terminate this Agreement if you (i) do not agree to install the software on your PC; or (ii) alter, modify or disable the software, or its settings or configurations. 4. PRIVACY POLICY Your privacy is important to Mr PC Fixit. Mr PC Fixit will treat your personal information in accordance with its current Privacy Policy, subject to change from time to time. You agree to the terms of the Privacy Policy, which describes Mr PC Fixit's use and disclosure of information about you, your account and your use of the Service. To ensure customer service and quality assurance, all remote computer sessions and telephone calls with Mr PC Fixit personnel will be recorded, stored, and monitored. 5. AVAILABILITY OF SERVICE 5.1 The Service you select may not be available at all times, and may not be available in the format generally marketed, and some personal computers may not be able to receive the Service even if initial testing showed that your connection was qualified or your computer environment was suitable. For Remote Computer Support, we will qualify your Internet connection for the minimum line rate (speed) available for support based on our standard line qualification procedures. The SmartPlan requires Internet access; it is your responsibility to ensure that you have adequate connectivity to the Internet. All Services are provided on an AS IS basis. Line rate, access and availability of Service are not guaranteed. 5.2 Mr PC Fixit or its suppliers may, at any time, without notice or liability, restrict the use of the Service or limit its time of availability in order to perform maintenance activities and to maintain session control. 5.3 If you subscribe to a SmartPlan, Mr PC Fixit will use commercially reasonable efforts to schedule a mutually convenient service session within a reasonable period of time. However, you hereby acknowledge that circumstances outside of Mr PC Fixit's control (e.g., a large scale outbreak of a new computer virus) may cause significant delays in Mr PC Fixit's ability to schedule a service session. You hereby release Mr PC Fixit from any and all liability, and agree that Mr PC Fixit shall not be liable to you or any third party for any direct or indirect damages, resulting from such delays. 6. SOFTWARE LICENSES AND THIRD PARTY SERVICES 6.1 In connection with our Service, we may provide to you, via download, CD, other media, or other delivery method the use of certain software which is owned by Mr PC Fixit or its third party licensors, providers and suppliers, and which may be provided free or for a fee, including client and/or network security software ("Software&quot. We reserve the right to update or change the Software from time to time and you agree to cooperate in performing such steps as may be necessary to install any updates or upgrades to the Software. You may use the Software only as part of or for use with the Service and for no other purpose. 6.2 The Software may be accompanied by an end user license agreement from Mr PC Fixit or a third party. Your use of the Software is governed by the terms of that license agreement and by this Agreement, where applicable. You may not install or use any Software that is accompanied by or includes an end user license agreement unless you first agree to the terms and conditions of the end user license agreement. 6.3 With regard to any Software for which your acceptance of a separate license agreement is not required ( "Mr PC Fixit Software" ), you are hereby granted a revocable, non-exclusive, non-transferable license by Mr PC Fixit to use the Mr PC Fixit Software (and any corrections, updates and upgrades). You may not make any copies of the Mr PC Fixit Software. You agree that the Mr PC Fixit Software is the confidential information of Mr PC Fixit or its third party licensors, providers or suppliers, which you shall not disclose to others or use except as expressly permitted herein. The Mr PC Fixit Software contains copyrighted material, trade secrets, patents, and proprietary information owned by Mr PC Fixit or its third party licensors, providers, or suppliers. You may not de-compile, reverse engineer, disassemble, attempt to discover any source code or underlying ideas or algorithms of the Mr PC Fixit Software, or otherwise reduce the Mr PC Fixit Software to a human readable form, modify, rent, lease, loan, use for timesharing or service bureau purposes, reproduce, sublicense or distribute copies of the Software, or otherwise transfer the Mr PC Fixit Software to any third party. You may not remove or alter any trademark, trade name, copyright or other proprietary notices, legends, symbols, or labels appearing on or in copies of the Software. You are not granted any title or rights of ownership in the Mr PC Fixit Software. You acknowledge that this license is not a sale of intellectual property and that Mr PC Fixit or its third party licensors, providers or suppliers continue to own all right, title and interest, including but not limited to all copyright, patent, trademark, trade secret, and moral rights, to the Mr PC Fixit Software and related documentation, as well as any corrections, updates and upgrades. The Software may be used in the United States only, and any export of the Mr PC Fixit Software is strictly prohibited. 6.4 Third Party Software: As part of the Services, Mr PC Fixit may suggest that you acquire, install and use certain third party software ( "Third Party Software" ). Third Party Software is licensed to you by the respective owners or licensees of the Third Party Software. You must agree to the terms and conditions set forth by such owners or licensees before installing Third Party Software, whether Mr PC Fixit assists you in the acquisition, installation, and/or use of Third Party Software. Mr PC Fixit has no rights to the Third Party Software and does not license Third Party Software to you or make any representation or warranty regarding the Third Party Software. 6.5 We provide technical assistance and support for the Software and the Mr PC Fixit Software in accordance with our policies. To the extent that we provide technical assistance and support for Third Party Software or equipment, you must ensure that you comply with the terms and conditions under which you licensed such Third Party Software or purchased such equipment. We make no warranty that we are an authorized service provider for Third Party Software or for any equipment; it is your sole responsibility to determine if you require additional rights for us to provide such support, and if so, to acquire such rights. You acknowledge that support of Third Party Software or equipment by an unauthorized service provider may void any warranty made by the supplier of such Third Party Software or equipment. 6.6 Your license to use the Software and the Mr PC Fixit Software shall remain in full force and effect unless and until terminated by Mr PC Fixit, its third party licensors, providers or suppliers, or until your customer account is terminated. Upon termination of your customer account for any reason, you must cease all use of the Software and the Mr PC Fixit Software and immediately delete the Software and the Mr PC Fixit Software from your computer. 6.7 Other Third Party Agreements: As part of the Services, Mr PC Fixit may suggest certain third party services to you. If you choose to subscribe to or otherwise use any third party services, your use of any such services is subject to the terms of service of such third party service provider. You agree to comply with such provider's terms of service and that the third party provider is solely responsible for delivery of its service(s) to you and your use of them. Third party services include, but are not limited to technical support, portal, training, music, gaming and storage services that Mr PC Fixit may elect to make available from time to time. Violation of such third party provider's terms of service may, in Mr PC Fixit's sole discretion, result in the termination of your customer account and use of service. 7. TERM AND TERMINATION 7.1 Effective Date and Term. This Agreement goes into effect upon your acceptance of this Agreement as set forth in Paragraph 1 and shall continue, subject to the terms of this Paragraph, until terminated by either party as permitted by this Agreement. Billing for your remote, on-site, drop-off or telephone computer support service will apply on an 'as used' basis. 7.2 Termination of Service. 7.2.1 Pay-as-you-go or Subscription Service. If you are a pay-as-you-go or subscription service customer, either you or Mr PC Fixit may terminate this Agreement without cause by giving thirty (30) days written notice to the other party. Activation or set-up fees paid at the initiation of your service, if any, are not refundable. Termination by Mr PC Fixit shall be effective thirty (30) days after the date of notice to you, except as otherwise provided in this Agreement. In the event of termination by Mr PC Fixit, for any reason, you will be required to pay the remaining balance of the charges applicable to your Service through the effective date of termination. You understand and agree that any software that you acquire and install as part of the SmartPlan may cease to operate, update or function properly after termination of the SmartPlan. 7.2.2 Termination and/or Suspension by Mr PC Fixit. If, in the sole discretion of Mr PC Fixit: (a) you are in breach of any of the terms of this Agreement (including but not limited to all policies regarding abuse and acceptable use of the Service) or any license for Third Party Software; (b) your use of the Service is prohibited by law or is disruptive to, adversely impacts or causes a malfunction to the Service, Mr PC Fixit's network, or the use and enjoyment of other users; (c) Mr PC Fixit receives an order from a court to terminate your Service; (d) if Mr PC Fixit for any reason ceases to offer the Service; (e) if you are no longer a Mr PC Fixit customer, or (f.) Mr PC Fixit determines that you are abusing the Service or using the Service excessively then, Mr PC Fixit at its sole election may terminate or suspend your Service immediately without notice. 7.2.3 Terminated Account. Mr PC Fixit, in its sole discretion, may refuse to accept your request for service, renewal or re-subscription following a termination or suspension of your use of the Service. 8. PRICING AND PAYMENT 8.1 Pricing and Fees. Mr PC Fixit fees and charges for the Service(s) you select are supplied to you during the ordering process and are available on the Mr PC Fixit web site at Service Options unless otherwise provided for in this Agreement. You agree to pay the charges applicable to your selected Service plan, as well as any, applicable taxes and other charges including but not limited to activation fees, minimum service fees, no-show fees, fail to cancel fees, termination fees, other nonrecurring charges and set-up fees. You also agree to pay any additional charges or fees applied to your billing account for any reason, including but not limited to, interest, and charges due to insufficient credit or insufficient funds. Set up fees, activation fees, installation fees and other non-recurring fees, if applicable, will be included in your first bill. Monthly recurring charges (subscription plans) will be billed one month in advance; usage charges will be billed in arrears, and pre-purchase plans will be billed in advance, if applicable. Mr PC Fixit or its agent will bill you directly, or charge your credit card, as you request and as approved by Mr PC Fixit. Mr PC Fixit does not accept debit cards for payment of any charges or fees. 8.2 Discontinuation of Service for Nonpayment. Service to you may be denied or discontinued without notice at any time in the placement of Service charges on your credit card, or your credit card provider denies or discontinues providing credit to you for any reason, or you fail to make payment when due or provide us with a new credit card expiration date before the existing one expires. 8.3 Late Fees. If any portion of your bill is not paid by the due date, Mr PC Fixit may charge you a late fee on unpaid balances and may also terminate or suspend your Service without notice. The late fee will be the lesser of five percent (5%) per month, or the highest rate permitted by law. In the event Mr PC Fixit utilizes a collection agency or resorts to legal action to recover monies due, you agree to reimburse us for all expenses incurred to recover such monies, including attorneys' fees. 8.4 Local telephone, Toll and Long Distance Charges. Whether you are accessing the Service from your home or away from your home, you are responsible for all telephone charges. 8.5 You have the option to change your Service(s) at any time by notifying us, provided that you qualify for and comply with any requirements of the changed Service. 8.6 Missed Appointments. If you do not contact Mr PC Fixit a minimum of two (2) hours prior to your appointment to cancel or otherwise reschedule your appointment, you will be charged, at Mr PC Fixit's option, a missed appointment fee according to the following schedule: Physical On-Site Computer Support: £45.00 missed appointment fee Remote Computer Support: £25.00 service fee that is converted into 15 minutes of remote support and added to your account for future use 8.7 Service Without Resolution. Mr PC Fixit will make every reasonable attempt to troubleshoot, analyze, assess, correct or otherwise fix your computer or network problem. If Mr PC Fixit is unable to resolve your computer problem, you will still be liable for charges for time spent by Mr PC Fixit in an attempt to correct a problem. 8.8 Unable to Create Online Connection. Mr PC Fixit will not charge you if Mr PC Fixit cannot connect with your computer in attempt to provide remote computer support service. 8.9 The waiver of any fees or charges lies solely at the discretion of Mr PC Fixit. 8.10 Mr PC Fixit reserves the right to charge service fees to a customer's credit card up to eight (8) weeks after the conclusion of service. 9. LIMITATIONS ON USE OF THE SERVICE 9.1 You agree that your use of the Service and the Internet, without limitation, is your sole responsibility, is solely at your own risk, and you will comply with all applicable local, state, national and international laws and regulations. 9.2 You agree that the Internet is not owned, operated or managed by, or in any way affiliated with Mr PC Fixit and Mr PC Fixit is not responsible and has no control over the information, content or other materials, some of which may be offensive, malicious or destructive in nature, which may be accessed through use of the Service. You further agree that Mr PC Fixit does not own or control all of the various facilities and communications lines through which service may be provided, nor does Mr PC Fixit guarantee access to or through websites, servers or other facilities on the Internet, whether or not such facilities are owned or controlled by Mr PC Fixit. 9.3 You agree that Mr PC Fixit cannot and does not guarantee or warrant that data available for downloading through the Service will be free of defects, infection or viruses, worms, Trojan horses or other code that manifest contaminating, malicious or destructive properties. You are responsible for implementing adequate procedures to satisfy your particular requirements for accuracy of data input and output and for maintaining a means external to the Service for the reconstruction of any lost data. 9.4 You agree that the Internet is not a secure network and that third parties may be able to intercept, access, use, or corrupt the information you transmit or receive over the Internet. Mr PC Fixit is not responsible for invalid destinations, transmission errors, or corruption or security of your data. 9.5 You are not authorized to use any Mr PC Fixit name or mark (including 'Plum Choice') as a hypertext link to any Mr PC Fixit Web site or in any advertising, publicity or in any other commercial manner without the prior written consent of Mr PC Fixit. You understand that your ability to link to a Web site through the Service does not, in any way, represent or imply Mr PC Fixit's approval of, or its determination of the quality of that product or service, and that links are provided for your convenience only. The links provided through the Service are maintained by their respective organizations, which are solely responsible for their content. Mr PC Fixit Affiliates may use the Mr PC Fixit name and link to the Mr PC Fixit web site solely in accordance with the terms and conditions of the Mr PC Fixit Affiliate Program. 10. WARRANTIES AND LIMITATION OF LIABILITY 10.1 YOU ACKNOWLEDGE AND AGREE THAT THE SERVICE SUPPLIED HEREUNDER IS PROVIDED ON AN "AS IS" OR "AS AVAILABLE" BASIS, WITH ALL FAULTS. EXCEPT AS OTHERWISE SPECIFICALLY SET FORTH IN THIS AGREEMENT AND AS OTHERWISE SPECIFICALLY SET FORTH IN ANY MANUFACTURER WARRANTY FOR ANY EQUIPMENT OR SOFTWARE PROVIDED BY Mr PC Fixit (BUT ONLY IF SUCH WARRANTY IS INCLUDED WITH SUCH EQUIPMENT OR SOFTWARE), Mr PC Fixit (AND ITS OFFICERS, EMPLOYEES, PARENT, SUBSIDIARIES, AND AFFILIATES), ITS THIRD PARTY LICENSORS, PROVIDERS AND SUPPLIERS, INCLUDING GLOBAL SERVICE PROVIDERS (GSPS), DISCLAIM ANY AND ALL WARRANTIES FOR THE SERVICE, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, NON-INFRINGEMENT, NON-INTERFERENCE, TITLE, COMPATIBILITY OF COMPUTER SYSTEMS, INTEGRATION, AND THOSE ARISING FROM COURSE OF DEALING, COURSE OF TRADE, OR ARISING UNDER STATUTE. NO ADVICE OR INFORMATION GIVEN BY Mr PC Fixit OR ITS REPRESENTATIVES SHALL CREATE A WARRANTY. USE OF Mr PC Fixit COMPUTER SUPPORT IS AT YOUR OWN RISK AND IS NOT WARRANTED. 10.2 Mr PC Fixit DOES NOT WARRANT THAT THE SERVICE PROVIDED BY Mr PC Fixit WILL PERFORM AT A PARTICULAR SPEED, BANDWIDTH OR DATA THROUGHPUT RATE, OR WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES, WORMS, OR THE LIKE. Mr PC Fixit SHALL NOT BE LIABLE FOR LOSS OF YOUR DATA, OR IF CHANGES IN OPERATION, PROCEDURES, OR SERVICES REQUIRE MODIFICATION OR ALTERATION OF YOUR EQUIPMENT, RENDER THE SAME OBSOLETE OR OTHERWISE AFFECT ITS PERFORMANCE. Mr PC Fixit MAKES NO WARRANTY REGARDING ANY TRANSACTIONS EXECUTED USING THE SERVICE OR THE INTERNET. Mr PC Fixit MAKES NO WARRANTY REGARDING THE CONTENT AND INFORMATION ACCESSED BY USING THE SERVICE OR ANY LINKS DISPLAYED. YOU EXPRESSLY ASSUME ALL RISK AND RESPONSIBILITY FOR USE OF THE SERVICE AND THE INTERNET GENERALLY. DO NOT USE THE SERVICE IN ANY HIGH RISK ACTIVITIES WHERE DAMAGE OR INJURY TO PERSON, PROPERTY, ENVIRONMENT, OR BUSINESS MAY RESULT IF AN ERROR OCCURS. 10.3 IN NO EVENT SHALL Mr PC Fixit (OR ITS OFFICERS, EMPLOYEES, PARENT, SUBSIDIARIES, OR AFFILIATES), ITS THIRD PARTY LICENSORS, PROVIDERS OR SUPPLIERS, INCLUDING GSPS, BE LIABLE FOR: (A) ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING WITHOUT LIMITATION, LOST PROFITS OR LOSS OF REVENUE OR DAMAGE TO DATA ARISING OUT OF THE USE, PARTIAL USE OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE TYPE OF CLAIM OR THE NATURE OF THE CAUSE OF ACTION, INCLUDING WITHOUT LIMITATION, THOSE ARISING UNDER CONTRACT, TORT, NEGLIGENCE OR STRICT LIABILITY, EVEN IF Mr PC Fixit HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH CLAIM OR DAMAGES, OR (B) ANY CLAIMS AGAINST YOU BY ANY OTHER PARTY. 10.4 ALL LIMITATIONS AND DISCLAIMERS STATED IN THIS PARAGRAPH ALSO APPLY TO Mr PC Fixit'S THIRD PARTY LICENSORS, PROVIDERS AND SUPPLIERS, INCLUDING GSPS, AS THIRD PARTY BENEFICIARIES OF THIS AGREEMENT. 10.5 ANY RIGHTS OR LIMITS STATED HEREIN ARE THE MAXIMUM FOR WHICH Mr PC Fixit (AND ITS OFFICERS, EMPLOYEES, PARENT, SUBSIDIARIES, AND AFFILIATES), Mr PC Fixit'S THIRD PARTY LICENSORS, PROVIDERS AND SUPPLIERS, INCLUDING GSPS, ARE COLLECTIVELY RESPONSIBLE. 10.6 THE REMEDIES EXPRESSLY SET FORTH IN THIS AGREEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. YOU MAY HAVE ADDITIONAL RIGHTS UNDER CERTAIN LAWS (SUCH AS CONSUMER LAWS), WHICH DO NOT ALLOW OR LIMIT THE EXCLUSION OF IMPLIED WARRANTIES, OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, OUR EXCLUSIONS OR LIMITATIONS APPLY TO YOU TO THE MAXIMUM EXTENT ALLOWED BY APPLICABLE LAW. 10.7 Mr PC Fixit RESERVES THE RIGHT TO PURSUE ANY AND ALL LEGAL AND EQUITABLE CLAIMS AGAINST YOU PERTAINING TO YOUR USE OR MISUSE OF THE SERVICE OR FOR YOUR BREACH OF THE AGREEMENT (INCLUDING ANY POLICIES RELATING TO THE SERVICE.) 11. INDEMNIFICATION You agree to defend, indemnify and hold harmless Mr PC Fixit from and against all liabilities, costs and expenses, including reasonable attorney's fees, related to or arising from: (a) any violation of applicable laws, regulations or this Agreement by you (or any parties who use your account, with or without your permission, to access the Service); (b) the use of the Service or the Internet or the placement or transmission of any message, information, software or other materials on the Internet by you (or any parties who use your account, with or without your permission, to access the Service); (c) negligent acts, errors, or omissions by you (or any parties who use your account, with or without your permission, to access the Service); (d) injuries to or death of any person and for damages to or loss of any property, which may in any way arise out of or result from or in connection with this Agreement, except to the extent that such liabilities arise from the active negligence or willful misconduct of the other party; or (e) claims for infringement of any intellectual property rights arising from the use of the Service, Software, or the Internet. 12. NOTICES 12.1 Notices required under this Agreement by you shall be provided to the Mr PC Fixit Customer Service Department. Notices by Mr PC Fixit to you shall be deemed given: (a) when sent to your registered email address, or (b) when deposited in the United States mail addressed to you at last-known address or (c) when hand delivered to your home, as applicable. Notice of changes to this Agreement and these Terms of Service will be deemed given upon posting to the pages on the Website. 12.2 With regard to electronic communications, you and Mr PC Fixit further agree that: (a) the User ID and/or alias of a sender, contained in an electronic communication ("email&quot, is legally sufficient to verify the sender's identity and the authenticity of the communication; (b) an email sent containing your User ID and/or alias establishes you as its originator and has the same effect as a document with your written signature on it; and (c) an email or any computer printout of it, is a valid proof of the validity of the original content of the electronic communication. 13. GENERAL PROVISIONS 13.1 All obligations of the parties under this Agreement, which, by their nature, would continue beyond the termination, cancellation or expiration of this Agreement, including by way of illustration and not limitation, those clauses relating to Software Licenses, Warranties and Limitation of Liability, and Indemnification, shall survive such termination, cancellation or expiration. 13.2 Mr PC Fixit will not be liable for delays, damages or failures in performance due to causes beyond its reasonable control, including, but not limited to, acts of a governmental body, acts of God, acts of third parties, fires, floods, strikes or other labor-related disputes, of other things we do not control, or an inability to obtain necessary equipment or services. 13.3 You agree not to assign or otherwise transfer, this Agreement in whole or in part, including the Software or your rights or obligations under it. Any attempt to do so shall be void. We may assign all or any part of this Agreement without notice and you agree to make all subsequent payments as directed. 13.4 You and Mr PC Fixit agree that the substantive laws of the Commonwealth of Massachusetts, without reference to its principles of conflicts of laws, will be applied to govern, construe and enforce all of the rights and duties of the parties arising from or relating in any way to the subject matter of this Agreement. YOU AND Mr PC Fixit CONSENT TO THE EXCLUSIVE PERSONAL JURISDICTION OF AND VENUE IN A COURT LOCATED IN MIDDLESEX COUNTY, MASSACHUSETTS FOR ANY SUITS OR CAUSES OF ACTION CONNECTED IN ANY WAY, DIRECTLY OR INDIRECTLY, TO THE SUBJECT MATTER OF THIS AGREEMENT OR TO THE SERVICE. Except as otherwise required by law, including Massachusetts laws relating to consumer transactions, any cause of action or claim you may have with respect to the Service must be commenced within one (1) year after the claim or cause of action arises or such claim or cause of action is barred. In any action or proceeding arising from or relating in any way to the subject matter of this Agreement you agree that Mr PC Fixit shall be entitled to recover its reasonable attorneys� fees and costs incurred in connection with said action or proceeding and in the event that Mr PC Fixit prevails. 13.5 Use, duplication or disclosure by any Government entity is subject to restrictions set forth, as applicable, in subparagraphs (a) through (d) of the Commercial Computer-Restricted Rights clause at FAR 52.227-19, FAR 12.212, DFARS 227.7202, or in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause of DFARS 252.227-7013, and in similar clauses in the NASA FAR Supplement. Contractor/manufacturer is Mr PC Fixit or its licensors and suppliers. The use of Software and documentation is further restricted in accordance with the terms of this Agreement. 13.6 In the event of a conflict between this Agreement and any applicable tariff, the tariff shall prevail. We reserve the right to modify the Service to reflect any change in any applicable tariff or underlying network service or component affecting the Service. 13.7 Mr PC Fixit's failure at any time to insist upon strict compliance with any of the provisions of this Agreement in any instance shall not be construed to be a waiver of such terms in the future. If any provision of this Agreement is determined to be invalid, illegal or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not in any way be affected or impaired thereby, and the unenforceable portion shall be construed as nearly as possible to reflect the original intentions of the parties. 13.8 This Agreement, including all Attachments and all other policies posted on the Website, which are fully incorporated into this Agreement either by attachment or by reference, constitutes the entire agreement between you and Mr PC Fixit with respect to the subject matter hereto and supersedes any and all prior or contemporaneous agreements whether written or oral. Any changes by you to this Agreement, or any additional or different terms in your purchase orders, acknowledgements or other documents, written or electronic, are void. Mr PC QF T's & C's 01-09-2008T17:40:23+00:00 http://www.mrpcquickfix.co.uk/index.php/unique_web/download Support & Downloads Networking Printers 3Com AMD DLink Genius IBM Intel Kingston Novell Realtek Alps Brother Canon Citizen Epson Hewlett Packard Lexmark Okidata Panasonic Star Techtronix Sound & Multimedia devices Video Drivers Motherboards & BIOS Updates Aztech Creative Labs Crystal Semiconductor ESS Technologies Gravis Hauppauge Logitech Mediavision Miro Multiwave OPTi Orchid Roland Turtle Beach ATI Avance Logic Chips & Technologies Cirrus Logic Diamond Multimedia Matrox Nvidia Oak Opti Paradise S3 Trident Tseng 3Df Award ABIT Gigabyte Intel Jetway QDI SiS Soyo Tyan 01-09-2008T09:04:23+00:00