All too often technology users have experienced the frustration of being led through an inefficient phone-based support session that only succeeds in wasting valuable time.

For an organization to be successful, it has to keep employees productive, critical systems operational and customers satisfied at all times. When it comes to customers, the cost of poor technical support is high – often it takes just one negative support experience for a company to lose a customer for good.

By utilising GoToAssist Express from Citrix enables Mr PC Fixit to quickly and efficiently install applications or troubleshoot technical issues and deliver a memorable customer experience every time.

Three Simple Steps

Step 1:

Mr PC Fixit will send a support request by e-mail inviting you to visit the GoToAssist support portal this can be done by simply clicking the link in the e-mail.

Step 2:

Once there you will simply install a small software programme, installation of which is automatic.

Step 3:

Mr PC Fixit will send a request for you to allow us access to your PC.

When you grant us access Mr PC Fixit support specialists effectivly have control over your PC.